1. Information We Collect

a) Information You Provide

We collect personal data you provide directly, including:

• Registration details (name, email, phone number, billing address).
• Login credentials (username, password).
• Payment details (credit/debit card or other billing information).
• Demographic data (e.g., age, gender, avatar).
• Communication records (emails, messages, or enquiries).

This is referred to as your “Registration Information.”

b) Information Collected Automatically

We may collect:

• Device details (make, model, OS, browser).
• IP address and approximate geolocation.
• Usage data (pages visited, time spent, clicks, referral sources).
  

c) Information from Social Networks

If you connect via social media, we may receive information you have made public (e.g., profile info, contacts), in line with your privacy settings on those platforms.

2. How We Use Your Information and Lawful Bases

We use your data for the following purposes, relying on the lawful bases under GDPR:

• To provide services you request (e.g., account access, purchases, bookings).
  • Lawful basis: Contract
    
• To process payments and manage transactions.
  • Lawful basis: Contract / Legal Obligation
    
• To communicate with you about updates, services, and offers.
  • Lawful basis: Legitimate Interest / Consent (for marketing)
    
• To personalise your experience and improve our services.
  • Lawful basis: Legitimate Interest
    
• To send marketing communications (email, SMS, digital ads).
  • Lawful basis: Consent
    
• To comply with legal obligations or cooperate with investigations.
  • Lawful basis: Legal Obligation
    
• To protect against fraud, misuse, or security risks.
  • Lawful basis: Legitimate Interest / Legal Obligation
    

3. Sharing and Disclosure of Information

We may share your personal data with:

• Affiliates and subsidiaries for business operations.
• Service providers (e.g., payment processors, IT providers, hosting services).
• Advertising and analytics partners to deliver relevant content.
• Regulators or law enforcement where legally required.
• Third parties in business transactions, such as mergers or acquisitions.
  

We only share data where necessary and ensure third parties are bound by data protection obligations.

4. Cookies and Tracking Technologies

We use cookies, beacons, and similar technologies to:

• Track website performance.
• Personalise content and advertising.
• Enable login and preferences.
• Conduct analytics and improve services.
  

You can disable cookies in your browser settings, though some features may not work as intended.

We do not currently respond to “Do Not Track” (DNT) browser signals.

5. Your GDPR Rights

As a data subject, you have the following rights under GDPR:

• Access – request a copy of your personal data.
• Rectification – correct inaccurate or incomplete data.
• Erasure – request deletion of your personal data (“right to be forgotten”), subject to exceptions.
• Restriction – request we limit processing of your data.
• Data portability – request transfer of your data to you or another provider.
• Object – object to processing where based on legitimate interests or direct marketing.
• Withdraw consent – withdraw consent at any time where processing is based on consent.

To exercise your rights, please contact us (details in Section 10).

6. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy, including to comply with legal, regulatory, or contractual obligations.

7. International Transfers

Your data may be transferred outside the UK/EEA. Where this occurs, we ensure appropriate safeguards (such as UK GDPR/EU GDPR standard contractual clauses) are in place.

8. Data Security

We implement appropriate technical and organisational measures to protect your data. However, no system is completely secure. In the event of a data breach likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority.

9. Children’s Privacy

Our Service is not directed to individuals under 16. We do not knowingly collect data from children without parental consent.

10. Contact Us

If you have questions, concerns, or wish to exercise your GDPR rights, please contact:

We Are SNSUK Limited
Address: Fuel Studios, Pottergate, Norwich, NR2 1DX
Email: hello@wearesns.com
Phone: 01603 570595

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local supervisory authority.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in law, technology, or our practices. Updates will be posted here with a new “last updated” date.